Adaji Daniel
Experienced Hospitality Professional & Educator
Aso, NG.About
Results-driven and enthusiastic hospitality professional with over 5 years of proven experience in front desk and guest service roles. Adept at delivering exceptional customer experiences, building strong client relationships, and expertly managing multiple tasks in fast-paced environments. Passionate about leveraging strong communication and organizational skills to create memorable guest interactions and contribute to operational excellence within the hospitality sector.
Work
Peniel Apartments Abuja
|Front Desk Receptionist
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Summary
Currently serving as a Front Desk Receptionist, overseeing comprehensive guest services from check-in to check-out, ensuring seamless operations and high guest satisfaction.
Highlights
Managed end-to-end guest check-in and check-out processes, accurately verifying bookings and processing payments and deposits for a high volume of daily arrivals and departures.
Provided comprehensive concierge services, including booking theatre tickets and arranging travel, enhancing guest experience by offering valuable information on local amenities and attractions.
Efficiently managed all incoming and outgoing communications, handling prospective guest inquiries, taking messages, and ensuring timely delivery to optimize operational flow.
Successfully allocated guests to rooms and managed key distribution, ensuring optimal room occupancy and guest comfort.
Peniel Apartment Abuja
|Concierge
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Summary
Supported front desk operations and enhanced guest satisfaction through proactive assistance, administrative support, and efficient handling of guest requests.
Highlights
Provided direct support to the front desk receptionist, assisting with reservation management and ensuring accurate booking procedures for incoming guests.
Streamlined guest services by efficiently managing mail, luggage, and deliveries, contributing to a smooth and organized guest experience.
Performed essential administrative and secretarial duties, maintaining organized records and supporting overall reception efficiency.
Proactively addressed guest needs by running errands and providing timely assistance, significantly improving guest satisfaction and operational responsiveness.
Shamma International School
|Head Teacher
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Summary
Led classroom management and curriculum development, fostering a supportive learning environment and addressing individual student needs.
Highlights
Collaborated effectively with assistant teachers to ensure consistent monitoring of classes, maintaining high standards of student engagement and discipline.
Proactively identified and reported children with potential learning issues to administration, facilitating early intervention and support services.
Maintained a clean and organized classroom and play area, creating a conducive and safe learning environment for students.
Developed and implemented engaging lesson plans and age-appropriate learning activities, aligning with curriculum guidelines to enhance educational outcomes for all students.
Education
Unity College of Education, Aukpa Adoka – Benue
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NCE
English/Political Science
Certificates
Workplace Ethics
Issued By
Unknown
Hotel Service Culture
Issued By
Unknown
Skills
Communication
Effective Communication, Interpersonal Communication, Guest Relations, Active Listening.
Management & Operations
Time Management, Task Management, Front Desk Operations, Hospitality Management, Concierge Services, Logistics Management.
Software Proficiency
Opera PMS, Microsoft Office Suite, Microsoft Excel, Microsoft Word.
Customer Service
Customer Service Excellence, Guest Services, Problem Solving, Client Relationship Management, Conflict Resolution.
Administrative Support
Administrative Duties, Secretarial Support, Data Entry, Record Keeping, Reservation Management.
Education & Curriculum Development
Lesson Planning, Curriculum Development, Classroom Management, Student Assessment, Child Development.